We are hiring!
Current Openings
Summary:
Location: Brownsville, Texas
Type: Full-time
Hours: 9:00 A.M. to 5:00 P.M.
Days: Monday-Friday
Job Description:
– Monitor and manage the attendance of his/her department
– Prepare the Job description for each role, identify hiring needs and accomplish the Request to Hire Form
– Cascade company objectives and keep track of the Key Performance Indicators (KPIs) to the team.
– Oversees progress of tasks of his subordinates on a regular basis
– Identify the need to mitigate behavioral issues that might affect the team’s performance.
– Provide timely evaluation of his/ her team member’s performance
Duties and Responsibilities:
– The assistant operations manager performs various functions in support of the account manager of the operations department in ensuring a smooth flow of the company’s operations.
– Provide support to the operations manager in the day to day running of the organization
– Develop work rules and guidelines for company employees
– Identify what is required for staff to carry out their duties
– Schedule projects and ensure assignments are carried out as planned
– Work together with top management staff concerning work/operational issues and other activities
– Draw up reports regarding operations in the company and pass them to top management whenever it is requested for
– May be responsible for preparing yearly budget for the company so that at the end of the year, performances (profits or losses) will be analyzed alongside the budget that was used
– Serve as a guide to fresh employees so as to make sure that they adhere to company rules and that the result of their various tasks meets company standard – Oversee financial issues and the development of long-term goals that enhance company growth
– Carry out evaluation of company’s present operational goals and suggest ways of improving important areas
– Maintain and organize company’s facilities
– Monitor and manage office supplies and materials need in the daily operations
– Managing Back-End support
– Educate operations team on company policies and excellent service standards
Education and Training:
BSc/BA in Business Administration or relevant field; MSc/MBA is a plus
Knowledge & Experience:
– Previous experience as an assistant operations manager or similar role
– Hands-on experience implementing operational processes
Skills & Abilities:
– Excellent project management skills
– Knowledge of operational principles and policies
– Organizational skills and attention to detail
– Team leadership
If you are interested please send your resume to humanresources@wycotax.com
Summary:
Type: Full-time
Hours: 9:00 A.M. to 5:00 P.M.
Days: Monday-Friday
Job Description:
– Monitor and manage the attendance of his/her department
– Prepare the Job description for each role, identify hiring needs and accomplish the Request to Hire Form
– Cascade company objectives and keep track of the Key Performance Indicators (KPIs) to the team.
– Oversees progress of tasks of his subordinates on a regular basis
– Identify the need to mitigate behavioral issues that might affect the team’s performance.
– Provide timely evaluation of his/ her team member’s performance
Duties and Responsibilities:
– Operations Manager requires a detail-oriented, self-motivated and results driven individual who is flexible, well organized and able to communicate effectively. The Operations Manager assists the CEO in the oversight of the overall operations of the business and team members.
– Design and implement business strategies, plans and procedures.
– Set comprehensive goals for performance and growth.
– Establish policies that promote company culture and vision.
– Oversee daily operations of the company and the work of team members.
– Lead employees to encourage maximum performance and dedication.
– Evaluate performance by analyzing and interpreting data and metrics.
– Write and submit report to the CEO in all matters of importance.
– Manage relationships with partners and/or vendors.
– Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing Wycotax’s values; ∙ Complies with federal, state, and local requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
– Maintains customer confidentiality and protects operations by keeping financial information confidential.
– Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer service strategies; designing systems; accumulating resources; resolving problems; and implementing change.
– Assist in other roles within Wycotax as it may be necessary, for instance, during tax preparation season it may be necessary to assist temporarily/or be added as an additional responsibility during high volume of customers and meeting of deadlines; and also attend marketing/outreach events as may be needed.
Education and Training:
BSc/BA in Business Administration or relevant field; MSc/MBA is a plus
Knowledge & Experience:
– Proven experience as Chief Operating Office or relevant role
– Understanding of business functions such as HR, Finance, marketing etc.
– Demonstrable competency in strategic planning and business development
– Working knowledge of data analysis and performance/operation metrics
– Working knowledge of IT/Business infrastructure and MS Office
Skills & Abilities:
– Outstanding organizational and leadership abilities
– Excellent interpersonal and public speaking skills
– Aptitude in decision-making and problem-solving
If you are interested please send your resume to humanresources@wycotax.com
Summary:
Location: Brownsville, Texas
Type: Full-time
Hours: 9:00 A.M. to 5:00 P.M.
Days: Monday-Friday
Job Description:
To ascertain a good understanding of your job responsibilities and the goals required of you to meet and to warrant actionable and timely completion of the training.
Duties and Responsibilities:
– Monitors and maintains the front desk during normal business hours ensuring the desk and phone lines are always covered.
– Ensures that the front desk is meat, presentable and equipped with all necessary supplies such as pens, forms, and paper.
– Monitors Visitors Entrance and Exit of premises by maintaining the Visitor’s log and issuing visitor’s name badges.
– Responds to a high number of complex and routine information requests both verbally and orally.
– Receives, interprets, screens, and appropriately disseminates and/or redirects calls, visitors, and correspondence to Wycotax team.
– Cheerfully greets visitors and callers and responds to general questions.
– Responsible to restock refreshments and order food as necessary.
– Writes and distributes email, correspondence memos, letters, faxes, and forms as may be requested; – Orders office supplies and research new deals and suppliers
– Develops and maintains filing, record keeping, and records management system.
– Updates calendars and schedules meetings.
– Handles sensitive documentation/information and always maintains confidentiality of data.
– Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and works cooperatively and jointly with other economic development team members to provide quality customer service.
– Assist in other roles within Wycotax as it may be necessary, for instance, during tax, preparation season it may be necessary to assist and work main job role may shift temporarily/or be added as an additional responsibility during high volume of customers and meeting of deadlines; and attend marketing/outreach events as may be needed.
Education and Training:
BSc in Information Technology or relevant diploma
Knowledge & Experience:
– Experience as a Customer Support Specialist or similar CS role
– Familiarity with our industry is a plus
– Experience using help desk software and remote support tools
– Understanding of how CRM systems work
Skills & Abilities:
– Bilingual (English – Spanish)
– Excellent communication and problem-solving skills
– Multi-tasking abilities
– Patience when handling tough cases
If you are interested please send your resume to humanresources@wycotax.com